Return & Refund Policy
At YellowstoneJacketsco.com, customer satisfaction is important to us. This policy explains the conditions under which returns, exchanges, and refunds are accepted. Please read it carefully before placing an order.
Return Eligibility
We offer a 14-day return window starting from the date you receive your order.
To be eligible for a return:
The item must be unused, unworn, and in the same condition as received
The item must be returned in its original packaging
Proof of purchase or order confirmation is required
Returns requested after the 14-day period may not be eligible for a refund or exchange.
Non-Returnable Items
The following items are not eligible for return or refund:
Gift cards
Downloadable or digital products
Customized or made-to-order items (unless damaged or defective upon arrival)
Items marked as final sale
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear photos of the issue. We will assess the case and offer a replacement or refund where applicable.
Refund Process
Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved:
The refund will be processed to your original payment method
Processing time may vary depending on your bank or payment provider
Late or Missing Refunds
If you have not received your refund:
Please check your bank account again
Contact your card issuer, as processing times may vary
Contact your bank for further confirmation
If you still require assistance, please contact us at info@yellowstonejacketsco.com.
Sale Items
Only regular-priced items are eligible for refunds. Items purchased on sale or with promotional discounts are non-refundable unless received damaged or defective.
Exchanges
We only offer exchanges for items that are defective or damaged.
To request an exchange, please contact us at info@yellowstonejacketsco.com with your order details. Our support team will provide further instructions.
Gifts
If an item was marked as a gift at the time of purchase and shipped directly to the recipient, store credit may be issued once the return is approved.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Return Shipping
Customers are responsible for return shipping costs
Shipping charges are non-refundable
We recommend using a trackable shipping service for returns
YellowstoneJacketsco.com is not responsible for lost or delayed return shipments
Return instructions and address will be provided by our support team after the return request is approved.
Need Help?
If you have any questions regarding returns or refunds, please contact us:
Email: info@yellowstonejacketsco.com
Website: https://yellowstonejacketsco.com